Shipping
Can I change my shipping address?If you need to change your shipping address, please get in touch with us as soon as possible.
Once your order is on the way we are unable to alter the destination address.
Please email: love@craftycritterscreations.com and we will be happy to help!
How much will I be charged for shipping?USA: $9.95
CA, AUS, UK: $9.95
Europe: $9.95
Rest of the world: $19.95
To celebrate the opening of our online shop, we are offering FREE SHIPPING. No need to pay for freight—place your order now!
Can I combine two orders to save on shipping costs?Yes! If you have already placed an order and would like to order an additional item, we are more than happy to combine two orders to the same destination address.
We can even offer to refund your shipping costs if the combined total puts your order over our free delivery threshold!
Please place your second order and email us at love@craftycritterscreations.com along with your order numbers (e.g. CCC4355) and we will be happy to arrange this.
Order
My order hasn’t arrived yet, what can I do?Firstly, it is best to track your order using the tracking information provided.
When your order is sent this will be automatically sent to the email address you entered when placing the order.
If you need any help with your tracking information, please get in touch by emailing: love@craftycritterscreations.com
Sometimes, for unforeseen reasons deliveries can be delayed, most delay issues typically resolve themselves within a short amount of time, however if after waiting a little longer your delivery is not progressing to your destination when tracked there may be an issue with the parcel. Please get in touch by emailing: love@craftycritterscreations.com where one of our customer service team will be happy to help.
How do I track my order?You can track your order using the tracking information, which is sent to the email you placed your order with once your parcel has been sent.
The tracking number will be in this email along with a link to track the parcel.You will be able to track your parcel further using your local provider’s tracking system.
Please note that even once the parcel is sent it may take 24-48 hours for the tracking to update. This is very common with orders sent internationally and nothing to worry about.
Depending on the destination, the parcel may also be held up at your country's customs. If necessary your local customs authority will contact you directly with information on how to proceed.
Will I pay Customs, Duty or VAT on my order?If you have any questions regarding customs, duty or VAT when importing our products, we strongly recommend contacting your local customs or relevant government authority to determine which rates may apply to you. Please do this prior to placing your order.
Crafty Critters Creations cannot be held liable for any fees, customs charges, Duty or VAT that may be added to your order by your local customs authority.
Coupons
Discounts must be applied at the time of purchasing. We are unable to apply a discount to an already placed order.
Returns & Refund
If you would like to arrange a return or exchange, please email: love@craftycritterscreations.com where we will be happy to help.
If you could please let us know the reason you would like to return or exchange the item, this enables us to provide the easiest solution as quickly as possible.
Please include in your email the name you placed your order with and your order number (e.g. CCC4355)
Please note that custom products could not be eligible for return. Please refer to the our refund policy in the footer of home page.
Cancellations
You may cancel an order for a full refund before production begins or before the parcel is dispatched by simply contacting us at love@craftycritterscreations.com. If the production has already started or the parcel has been sent out, an 80% fee will be charged to cover the costs of your order.